Compliance / Terms & Conditions
Our policy is set out to protect customer data and ensure we meet our requirements under DPA and TCF regulations. As an intermediary using our service you confirm that you have gained your customers consent to transfer their data to Freedom Finance Ltd to process their application for credit.
Any changes in our terms and conditions will be communicated on our website, intermediaries will be required to agree to our terms on each submission. We cannot take responsibility for or take on liability for any intermediary or 3rd. party either direct or indirect including loss of profits, business or contracts, goodwill or data (this includes any losses arising from claim via a 3rd party)
2. Our Service
Whilst every effort is made to ensure the accuracy of the loans quotes we provide, we cannot liability for any changes to quotes or offers made by lenders. The APRC, loan amounts or term may change at the lenders discretion even after an offer has been agreed in principle or if any material change has occurred within information provided to Freedom Finance or changes to the customer’s current circumstances have occurred.
3. Our Fees
For full detail of our fees, please see our fee policy available online or on request by email to our support team.
4. Customer Information and DPA
a. Data Protection
We ensure that all data provided to us through any medium is dealt with in accordance with the Data Protection Act 1998. This applies to personal data only, any information related to business entities is not covered under the data protection act 1998. However, this this will still receive the same level of security as personal data to protect the integrity of the relationships we have with suppliers, 3rd parties and our intermediaries.
b. Disclosure of Information
We may disclose information of our working relations if and when required by your principal firm if you are an appointed representative. We will report any suspicion of financial crime or money laundering as required by law.
We may market you by sending offers, industry updates, case studies or other useful information via email or through telephone contact from time to time unless you have requested us to remove you from our distribution lists.
c. Customer Consent
Before submitting any customer’s details to freedom Finance, you must ensure you have gained customer consent for us to store and use their information in such a way that allows us to source an accurate loan decision in principal.
All customer data will be dealt with in accordance with the data protection act 1998 and any other applicable regulations or laws required. We will only pass customer data to 3rd parties where full and clear consent has been gained from the customer.
a. Our Rights
Freedom Finance Ltd have agreements in place to allow us to use any logo or branding on our website. All rights are retained by Freedom Finance Ltd. No rights are passed to any intermediary or 3rd party through registration or usage of our website/service.
b. Your Rights
As a registered user you have the right to use our website in a manner that is lawful, does not bring us into disrepute and does not corrupt the integrity of our organization. You are entitled to use our logo only on documentation that we provide where the logo has been inserted and positioned by Freedom Finance Ltd. This logo cannot be transposed onto any other documentation without the clear consent of Freedom Finance Ltd in writing. Any usage of branding or logos outside of this purpose will be a breach of our terms and conditions and we make take action against you and your business. Freedom Finance cannot accept any liability for losses or any negative impact to you or your business resulting from a breach of policy.
We do not provide any warranty for the software or service that we provide or that this service will be uninterrupted and free from error. Issues that may affect accuracy or cause service interruptions include but are not limited to loss of power, loss of internet connectivity, browser manipulation, changes to lender criteria or lenders removing themselves from the market.
Treating Customers Fairly
At Freedom for Intermediaries we have a positive TCF culture. We have ingrained this in all of our policies and procedures so that you can be confident that your customers are in safe hands.
We understand how having well defined compliance practices enhance what we do as a business. Whatever our dealings with your customers we will always strive to achieve a positive outcome.
Please see our TCF statement below:
Outcome 1 - Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Freedom for Intermediaries is a trading style of Freedom Finance Ltd. Our culture is based on achieving positive outcomes for your customers. We have policies and procedures in place to ensure that the services and products we sell meet customer expectations.
Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
We review our lender panel to ensure we have the best deals for customers and can provide finance, including niche lenders to serve a wide range of customer needs. We ensure all of our marketing material is clear, fair and not misleading so that customers can be confident that they are making the right choice using Freedom Finance.
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
All of our paperwork is written in plain English and small print is kept to a minimum. We have a transparent, easy to follow sales process and put your customer first. We provide customers with regular updates throughout the process.
Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
All of the advisers at Freedom Finance Ltd are fully CeMAP qualified and trained to the highest standards. We follow a training and competency scheme to maintain and develop our advisers and ensure we provide the right advice to your customers.
Outcome 5: Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.
We provide all costs associated with the loan in straightforward easy to digest format for customers. We are honest in all of our dealing with customers when disclosing product features and aim to answer queries in a way that lets customers make an informed decision.
Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
A complaint is classed as a type of feedback on our processes and the service we provide. We have a well-established complaints handling procedure and encourage customers to express any dissatisfaction they have with our service.
(If you choose to provide your own advice, you will be responsible for ensuring that you meet the TCF requirements. We will package the offer for you and work to process the application in line with the statement above.)
Freedom for Intermediaries is a trading style of Freedom Finance Limited registered in England and Wales. Company number 06297533. Freedom Finance Ltd is Authorised and Regulated by the Financial Conduct Authority. Registered office: Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR. VAT Registration Number: 156 0324 34 Copyright © 2010-2015 Freedom Finance Limited. All rights reserved. Reproduction in whole or in part without permission is prohibited. Calls may be recorded for training and monitoring purposes.